We offer a 7-day return policy for all unused items in their original packaging. Returns are free and easy within this period. Please note that lingerie and jewelry are non-returnable for hygiene and care reasons.

Standard shipping usually takes 7–15 business days, depending on your location and the supplier’s warehouse. Some products may arrive sooner, while others may take up to 20 business days during peak seasons.

Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.

Express Shipping (if available)
Selected items may offer Express shipping (5–9 business days) for an additional cost.

Tracking
Once your order ships, you’ll receive a tracking number so you can follow your delivery in real time.

Note:
Because we partner with international suppliers, delivery times may vary slightly due to customs or regional logistics delays.

Yes, we ship to over 50 countries worldwide.
International shipping rates and delivery times vary by destination and will be calculated at checkout.

We accept all major credit and debit cards, as well as Apple Pay, and Google pay processed by paystack or Flutterwave for your convenience.

All payments are securely processed to ensure your information is protected.

We currently process all payments in Nigerian Naira (₦) to ensure a smooth, secure, and transparent checkout experience.

Accepting Naira helps us:

• Prevent hidden conversion fees from banks or payment providers.

• Speed up order processing and confirm payments instantly.

• Offer better customer support for refunds and transactions within Nigeria.

For international customers, your bank or card provider will automatically convert the amount to your local currency at the current exchange rate.

We begin processing orders almost immediately after they’re placed.
Because of this, changes or cancellations can only be made within 1 hour of placing your order. After this time, your order will already be in processing with our supplier and can no longer be modified. If you need to make a change, please contact us right away at [support@clarahavens.com], and we’ll do our best to assist before the order ships.

Because our products are shipped directly from our international suppliers, we’re unable to offer size exchanges at this time.

Please check the size chart carefully before placing your order to ensure the best fit.

Our support team is available Monday–Sunday, 9 AM – 6 PM (GMT+1 / EST compatible).
You can always reach us via email,(support@clarahavens.com) we reply within 6 hours.